Legal

Refunds and cancellation

Last updated 27 October 2026

When we refund money to your original payment method, when a credit comes back to your account, and how to cancel a pack or a job. Read this with the Terms of use.

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On this page

  1. Overview
  2. Money refunds
  3. Credit returns
  4. How refunds are paid
  5. Timing
  6. Cancellation
  7. Unused credits
  8. How to request

1. Overview

masterMyTrack sells credit packs. One credit is used when a master finishes. Gift credits from sign-up have no cash value. This page covers purchased credits and payments.

Delivery is digital. See Shipping and delivery. Pack prices are on Pricing.

2. When we refund money

We refund the payment (not only a credit) when:

  • the charge succeeded but credits never appeared on your account within one business day;
  • you were charged twice for the same pack;
  • the payment was captured after we already cancelled the purchase;
  • the bank or UPI app deducted money for a failed or pending payment that did not complete — if the bank has not already reversed it;
  • applicable law, including Indian consumer law, requires a refund for that purchase.

We do not refund money because you dislike the sound of a finished master. Listen to the in-page preview before you download. You decide whether the file is fit to release.

3. When we return a credit

A credit comes back to your account (this is not a bank refund) when:

  • a job fails;
  • you cancel the job before the master finishes;
  • we never deliver the 24-bit WAV after the job was accepted.

That credit can be used on another master. Credits do not expire.

4. How refunds are paid

Money refunds go only to the original payment method — UPI, card, net banking, or whichever method you used. We do not pay cash, cheque, or a different bank account. We do not store full card or UPI numbers; the payment partner runs the refund.

5. Timing

After we approve a money refund, we instruct the payment partner within one business day. The amount then shows in your bank or UPI app within 5–7 business days of that instruction. Some banks take up to 10 business days.

A returned credit is on your account as soon as the job fails or is cancelled.

6. Cancellation

A credit pack. If credits have not yet appeared on the account, email us and we treat it as a failed delivery: we add the credits or refund the payment. Once credits are on the account, the pack has been delivered. You cannot cancel that purchase for cash, except in the cases in section 2 or where the law requires it.

A mastering job. You may cancel a job that has not finished, from the track page. The held credit is released. You cannot cancel a master that has already finished; that credit is used.

You may stop buying packs at any time. Closing the account does not by itself create a cash refund of unused purchased credits, except where the law requires it.

7. Unused credits

Credits do not expire. Unused purchased credits stay on the account for you to use. They are not converted back to cash once they have been delivered, except where the law requires it, or in the money-refund cases in section 2.

8. How to request a refund

Email support@mastermytrack.app from the address on your account, or call +91 86400 10587. Include:

  • date and amount of the payment;
  • pack you bought, if you know it;
  • payment or order id from the payment partner, if you have it;
  • what went wrong.

We aim to reply within 3 business days. Chargebacks or payment disputes may pause the account until the payment is resolved. Full contact details: Contact us.

masterMyTrack

© 2026 Siddharth Rajpoot

Lane No. 02, Near Saraswati School
Krishna Nagar, Raghurajnagar
Satna, Madhya Pradesh 485001
India

support@mastermytrack.app

+91 86400 10587

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